Frequently Asked Questions

1. What is pop? How is it different from other delivery services?

Pop delivers groceries and household items to your door in record time!

Unlike many other delivery services in Greece, we do not partner with existing supermarkets. We purchase our own products directly from suppliers and store the inventory in our own “pop stores” around Athens. This is how we are able to (i) offer the fastest delivery service in Greece, (ii) offer products at regular market prices without typical delivery markups, and (iii) control product quality to ensure that you receive the best products.

2. What products do you offer?

We offer thousands of products across a wide selection of fresh fruits & vegetables, daily essentials, snacks, drinks, cleaning products and more, from the best everyday brands and local producers.

3. Why are you selling nearly expiring products?

In our continuous effort to reduce food waste at Pop Market, we have created a special category, where people can buy nearly expiring products at a lower price! To ensure our nearly expiring products are safe to consume, we carry out continuous checks and and we don’t sell any product after its expiry date. You can find these products under the “No Waste” category in the app.

4. Where do you deliver?

We currently operate in some key areas of Athens. We will soon be expanding our ultra-fast service to other neighborhoods in the city and throughout Greece.

You can also check if we deliver to your area by typing in your address on the pop app. If we don’t deliver to you yet, we’ll notify you as soon as we launch in your area.

5. How do I order?

It’s simple! Start by downloading our app for free in the Apple or Google Play store. You can then choose from thousands of products and add your favourite ones to your basket. Once you’re done, click to place your order and follow it live in our app until it arrives at your door In record time.

6. How long does the delivery take?

30 minutes or less! In case of exceptional weather conditions, increased traffic or other external factors that might affect the timely delivery of orders or the safety of our riders, there may be delays.

7. My order did not arrive in 30 minutes, why did this happened?

In case of exceptional weather conditions, increased traffic or other external factors that affect the timely delivery of orders or the safety of our riders, there may be delays.

8. What are your operating hours?

We deliver 7 days a week from 8am to midnight.

9. Is there a minimum order value?

Yes, the mimimun order value is €12 except the tobacco products, where a minimum order of €15 and above applies.

10. Is there a delivery fee?

Yes, there is a small delivery fee, which ranges from €0.99 to €1.49, based on your distance from the nearest “Pop Store”. This helps us pay our delivery partners fairly.

11. What payment methods do you accept?

In order to keep the payment process simple, fast and contactless, we only offer online payments. We accept all major bank cards as well as Edenred Ticket Restaurant ones.

12. Is it safe to pay with a bank card on Pop?

Yes, pop employs all security standards and uses one of the world’s leading payment providers, Stripe, to deliver secure and reliable payment solutions that make the customer experience convenient and dependable. To further ensure your security, we avoid storing any banking data.

13. I have a voucher. How do I redeem it?

Great! You can redeem your voucher by entering the code during the checkout process. Each coupon corresponds to a minimum order amount that must be reached, excluding all tobacco products you can find in the application.

14. If a product I order is out of stock, will it be replaced with another product?

We only deliver products that you originally ordered. If an item is out of stock, we’ll let you know, but we won’t replace it with a product you don’t want.

15. Can I change my order once it has been placed?

Since our service is all about speed, our store employees start picking your order the second it’s placed. This means unfortunately you cannot change your order after it has been placed.

16. I have a problem with my order, what should I do?

We’re really sorry to hear this. You can contact us directly in the app by clicking the “Contact Support” button, by calling us on +30 2102202944 or by sending us an email at Let us know the issue and we promise to fix it right away.

Fill in your details to notify you!